At CricketGame.info, we want you to have the best possible experience with our products and services. Please read our return, shipping, and warranty terms below.
1. 7-Day Return Policy
- You may request a return within 7 days of receiving your order.
- To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
- Items that are damaged due to misuse, mishandling, or improper installation are not eligible for return.
- Once your return is approved, a refund will be issued to your original payment method. Shipping fees are non-refundable.
2. One-Year Warranty
- All products purchased from CricketGame.info are covered by a 1-year limited warranty.
- The warranty covers manufacturing defects only.
- It does not cover normal wear and tear, accidental damage, or issues caused by misuse.
- If a product is found to be defective within the warranty period, we will repair, replace, or refund it at our discretion.
3. Tracked Shipping
- We provide tracked shipping for all orders.
- Once your order is shipped, you will receive a tracking number via email.
- Delivery times vary depending on your location but are typically [X–Y business days].
- Please ensure your shipping address is correct, as we are not responsible for delays caused by incorrect addresses or customs.
4. Customer Service
- Our dedicated customer support team is available to assist you with orders, returns, and warranty claims.
- 📧 Contact us anytime at support@cricketgame.info.
- We aim to respond within 24–48 hours.
5. How to Request a Return or Warranty Claim
- Contact our customer service team at support@cricketgame.info with your order number and details of the issue.
- Our team will provide instructions on how to return the product.
- Once received, we will inspect the item and process your refund, replacement, or repair.
✅ This covers returns, warranty, tracked shipping, and customer service in one clear policy.